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Kenrick Cleveland..'s Articles in Telesales

  • All Things Not Being Equal: Social Position in Persuasion
    "Do not worry about holding high position; worry rather about playing your proper role." ~Confucius
  • Becoming the Ultimate Empathizer
    Empathy: The ability to identify with and experience the vicarious feelings, thoughts or attitudes of another person.
  • Cold Calling R.I.P.
    Sometimes it's hard to let go. We've all been there... not wanting to say goodbye to something that we've outgrown, not letting go of someone who wasn't good for us.
  • Employing The "Loop D Loop" In Persuasion
    Persuasion is made up of a lot of things and one of the most powerful techniques is the language pattern. The temporal pattern loop is one of my favorites.
  • Knowing When To Keep Your Mouth Shut
    This is crazy. . . It's a few weeks old, but very interesting in terms of when to talk and when not to talk.
  • Larry Craig's Incongruency
    In the movie The Usual Suspects there's a scene where a detective is interrogating an alleged criminal.
  • Linguistical Pitfalls in Persuasion (Part I)
    "Linguistics is arguably the most hotly contested property in the academic realm. It is soaked with the blood of poets, theologians, philosophers, philologists, psychologists, biologists, anthropologists, and neurologists, along with whatever blood can be got out of grammarians."- Russ Rymer
  • Persuading With the Unconscious Mind
    "Logic: The art of thinking and reasoning in strict accordance with the limitations and incapacities of the human misunderstanding." ~ Ambrose Bierce
  • Persuasion Within The Pink Bubble
    "It is the pervading law of all things organic and inorganic, Of all things physical and metaphysical, Of all things human and all things super-human, Of all true manifestations of the head, Of the heart, of the soul, That the life is recognizable in its expression, That form ever follows function. This is the law." ~Louis Sullivan
  • The Benefits of Patient Attention
    When I was a kid I was raised on a farm. I used to help my grandpa plant fruit trees. Some of them were hybrids - really cute little trees.
  • Using Rhythm and Vibration To Gain Rapport
    "We are what we think. All that we are arises with our thoughts. With our thoughts we make the world." ~Buddha

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